Sign up early for our Service User Representative Training!
We have just concluded a round of Service User representative training! the turnout was great and we learned a lot about the health & social care structure, and how to influence and communicate effectively within the system.
If you want to attend the next round in September, please register your interest by contacting us.
Our report on Whipps Cross Hospital Outpatient services based on outreach we conducted from September to November 2015 has just been published!
The key recommendations included managing patient expectations such as parking costs and waiting times more effectively, using text message reminders to tell patients which waiting area to go to, sitemap should be available at reception, strengthening peer learning between departments, and improving accessibility of information.