Healthwatch Waltham forest is the independent ‘consumer champion’ for health and social care. We were created by the Health & Social Act 2012 to represent the views of patients and the public in our local area. Whether it's improving them today or helping to shape them for tomorrow, Healthwatch Waltham Forest is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.
Vision We believe that people should be at the heart of health and social care services and that when it comes to shaping the future of those services, every voice counts.
Mission Our mission is to empower local people to understand and get involved in improving health and social care services.
Reach out to all people.
Be approachable and making it easy for you to talk to us.
Use evidence to build a true picture of local services.
Promote services that are doing well and highlight where improvements are needed.
Keep you informed and tell you about opportunities to get involved.
Act on behalf of the people of Waltham Forest.
What we do - Our core six functions
We will actively work to achieve our vision, mission and values by working through our six core functions:
Gathering the views and experiences of Waltham Forest patients and public.
Making those views known to providers and commissioners.
Promoting and supporting the involvement of people in the commissioning and provision of local care services and how they are scrutinised.
Recommending investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC).
Providing information and signposting about access to services and making complaints, and support for making informed choices.
Making the views and experiences of people known to Healthwatch England, providing a steer to help it carry out its role as national champion.
How we are set up
Healthwatch Waltham Forest is the consumer champion for health and social care in the borough. Your Voice in Health & Social Care (YVHSC) took over the contract for Healthwatch Waltham Forest on 1st July 2017 and has established a new service and committee.