Click HERE for complaint guidance for Deaf people
Complaining can make things better!
You are entitled to expect good quality health and social care services, and when this does not happen, you have a right to complain. When doing so, here are some tips...
What is your complaint about?
Decide what you want to achieve.
Complain as soon as you can.
Contact the service you want to complain about.
Ask about the service’s complaints procedure.
Ask for help.
Include your address and a reference number if you have one.
Write down people’s names and positions.
Who do I Complain to?
Contact details of complaints departments
GP’s, Dentists, Pharmacists, Optometrists
Whipps Cross Hospital
Community Health and Mental Health Services
Adult Social Care
Help with complaining…
For further information…