We collect personal information from visitors to this website through the use of online forms and every time you email us your details.
When you simply browse through the information on this website, it does not store or capture your personal information. We do log your IP address (as it is automatically recognised by the web server) but this is so you can download this website onto your device rather than for any tracking purpose.
We will only collect personal information volunteered by you, such as:
We will always take necessary steps to ensure that your information is protected and treated securely. Any details you give us will be held in accordance with the Data Protection Act 1998 and our data protection policy (part of our overall Information Governance Policy) and code of practice on confidential and personal information.
Personal information about you will be used for the following purposes:
This may include any personal information that you choose to share with us, but we will treat this as confidential and protect it accordingly.
We will never include your personal information in survey reports.
In order to fulfil our remit, Healthwatch Waltham Forest may disclose the personal information that we obtain through this website to the Care Quality Commission (CQC), the NHS Waltham Forest Commissioning Board, Monitor and every local authority in England, and suppliers we engage to process personal information on our behalf.
However, we will only disclose your personal information where we have your consent to do so, or where there is another very good reason to make the disclosure – for example, we may disclose information to CQC or a local authority where we think it is necessary to do so in order to protect a vulnerable person from abuse or harm. Any such disclosure will be made in accordance with the requirements of the Data Protection Act 1998.
Wherever possible, we will ensure that any information that we share or disclose is anonymised, so as to ensure that you cannot be identified from it.
You have a right to access the personal information we hold about you. To obtain a copy of it, please write to us at firstname.lastname@example.org.