The type of volunteering roles we offer include:
Providing clerical/IT support, logging the information and data we gather, helping to draft newsletters and updates for our members and keeping our website and social media up to date.
A practical Patient Experience Panel workshop held in the office. Join the team that reviews patient experience comments and identifies the issues here in Waltham Forest. This is an exciting opportunity that can really make a difference to local services. Runs every Wednesday 10:30am-12:30pm.
Outreach activities ensure we are reaching communities across the borough. Running information stalls and talking to people about Healthwatch Waltham Forest – helps us gather views and experiences people have around the health and social care services they use in Waltham Forest. We need friendly people to help us run our stall. This involves basic events work such as setting up the stall and giving out leaflets etc.You might stay on the stall or roam amongst the crowd. There will be a Healthwatch staff member on shift at all times.
Espcially in the Summer, we run stalls at various local summer festivals in the borough! Time slots are slightly different for each festival but most are 11am – 6pm. We are asking people to commit to a minimum of 4 hours, leaving plenty of time to go and enjoy the festival yourself!
Holding public events with partners, and running events to inform and consult with the public, are a big part of what Healthwatch Waltham Forest does. Supporting the team deliver this is a key and ad-hoc component in our volunteer programme.
If you are interested in becoming a volunteer and assisting in these roles, and gaining valuable work experience and training, please email or phone.
Phone: 020 3078 9990 (The Volunteer Co-ordinator, Joyce Osei, normally works Mondays, Tuesdays and Wednesdays)
Required Volunteer Skills, Experience and Qualities
Some skills and experience in IT – particularly in databases, word-processing, internet-based building or social media are required for ‘Office-based’ roles.
A good standard of organisational, communication, and interpersonal skills are required for ‘Outreach’ and ‘Event-based’ roles, and analytical skills are further required for ‘Panel-based’ work.
Individuals with a specific interest or involvement in health, social care, or in public/social policy, more generally, are particularly welcomed to assist in developing their core skills and to help gain work experience in a highly relevant and interesting environment.
The following competences and qualities are essential for all roles:
- Good listening skills and keen observational skills
- Good interpersonal skills
- Good organisational skills
- Ability to work in an objective and consistent manner
- Self awareness
- Open mindedness
- Empathy/consideration towards others
- Impartiality, tact and diplomacy
- A desire to help make positive change
‘Office-based’ and ‘Panel-based’ activities are based at Healthwatch Waltham Forest’s offices at Resource Hub (Central) 1 Russell Road, Leyton London E10 7ES.
‘Event-based’ activities could be based at the Healthwatch Office or at other public/community venues across the London Borough of Waltham Forest.
‘Outreach-based’ activities could be based at various locations across the borough – at GP centres, care homes, council buildings, shopping centres, libraries, hospitals, etc.
All volunteers can claim travel and food expenses, upon production of receipts and in accordance with our Volunteer Policy.