The Experience of Health, Care and Community Services

This quarterly report is based on the experience of 1,628 people.
Overall satisfaction is 81% positive, down 5% from last quarter.

This quarterly report is based on the experience of 1,698 people.
Overall satisfaction is 86% positive, up 3% from last quarter.

This quarterly report is based on the experience of 1,529 people.
Overall satisfaction is 83% positive, up 1% from last quarter.

This quarterly report is based on the experience of 1,442 people.
Overall satisfaction is 82% positive, same as last quarter.

This quarterly report is based on the experience of 1,485 people.
Overall satisfaction is 82% positive, up 5% from last quarter.

This quarterly report is based on the experience of 1,313 people.
Overall satisfaction is 77% positive, down 2% from last quarter.

This quarterly report is based on the experience of 1,363 people.
Overall satisfaction has declined by 1% this quarter standing at 79% positive.

This quarterly report is based on the experience of 1,354 people.
Overall satisfaction has improved by 6% this quarter standing at 79% positive.

This quarterly report is based on the experience of 1,437 people.
Overall satisfaction has not changed this quarter (75% positive).

This quarterly report is based on the experience of 1,201 people.
Overall satisfaction has not changed this quarter (75% positive).

This quarterly report is based on the experience of 1,039 people.
Overall satisfaction has increased this quarter by 1% standing at 75% positive.

This quarterly report is based on the experience of 950 people. Overall satisfaction has increased this quarter by 5% to 73% positive. Satisfaction on Quality and Empathy increased by 1% to 82% positive this quarter. Satisfaction for Information, Involvement and Support increased by 1% to 79% positive. Satisfaction regarding Access to Services has improved by 3% to 40% positive. GP satisfaction is at 61% positive compared to 87% positive for dentists and 58% positive for Whipps Cross University Hospital.

This quarterly report is based on the experience of 1,222 people. Overall satisfaction has increased this quarter by 3% to 68%. Satisfaction on Quality and Empathy increased by 3% to 81% this quarter. Satisfaction for Information, Involvement and Support has declined by 6% to 78%. Satisfaction regarding Access to Services has declined by 6% to 37%. GP satisfaction is at 53% compared to 86% for dentists and 55% for Whipps Cross University Hospital.

This quarterly report is based on the experience of 975 people. Overall satisfaction has increased this quarter by 1% to 65%. Satisfaction on Quality and Empathy increased by 1% to 72% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has by a notable 9% this quarter but remains disappointingly low at 40%. GP satisfaction is at 54% compared to 82% for dentists and 62% for Whipps Cross University Hospital.

This quarterly report is based on the experience of 887 people. Overall satisfaction has increased this quarter by 4% to 63%. Satisfaction on Quality and Empathy remained stable at 77% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has improved by 4% this quarter but remains disappointingly low at 31%. GP satisfaction is at 48% compared to 80% for dentists (this relates to people who were able to get an appointment) and 54% for Whipps Cross University Hospital.

This report is based on the experience of 424 people. Feedback has been obtained from a variety of sources, including general engagement and comments posted online (including Care Opinion, NHS and social media).

Q4 (Jan to Mar) patient experience report based on the experience of 439 people.