Reports

Female doctor with stethoscope

The Experience of Health, Care and Community Services, 01.04.23 - 30.06.23

This quarterly report is based on the experience of 950 people. Overall satisfaction has increased this quarter by 5% to 73% positive. Satisfaction on Quality and Empathy increased by 1% to 82% positive this quarter. Satisfaction for Information, Involvement and Support increased by 1% to 79% positive. Satisfaction regarding Access to Services has improved by 3% to 40% positive. GP satisfaction is at 61% positive compared to 87% positive for dentists and 58% positive for Whipps Cross University Hospital.
Report
Female doctor with stethoscope

The Experience of Health, Care and Community Services, 01.01.23 - 31.03.23

This quarterly report is based on the experience of 1,222 people. Overall satisfaction has increased this quarter by 3% to 68%. Satisfaction on Quality and Empathy increased by 3% to 81% this quarter. Satisfaction for Information, Involvement and Support has declined by 6% to 78%. Satisfaction regarding Access to Services has declined by 6% to 37%. GP satisfaction is at 53% compared to 86% for dentists and 55% for Whipps Cross University Hospital.
Report
Female doctor with stethoscope

The Experience of Health, Care and Community Services, 01.10.22 - 31.12.22

This quarterly report is based on the experience of 975 people. Overall satisfaction has increased this quarter by 1% to 65%. Satisfaction on Quality and Empathy increased by 1% to 72% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has by a notable 9% this quarter but remains disappointingly low at 40%. GP satisfaction is at 54% compared to 82% for dentists and 62% for Whipps Cross University Hospital.
Report
Female GP with patient

The Experience of Health, Care and Community Services, 01.07.22 - 30.09.22

This quarterly report is based on the experience of 887 people. Overall satisfaction has increased this quarter by 4% to 63%. Satisfaction on Quality and Empathy remained stable at 77% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has improved by 4% this quarter but remains disappointingly low at 31%. GP satisfaction is at 48% compared to 80% for dentists (this relates to people who were able to get an appointment) and 54% for Whipps Cross University Hospital.
Report