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News and reports

Insights for the 10 Year Plan for Health

The Good Care Framework. What does good care look like? The good care framework was developed from what local people told us in our Big Conversation.
We asked local people open-ended questions about what good health and care means to them. At community events and in focus groups we helped local people to draw out what their own vision of good care would look like.

We took what they told us and and started to use qualitative data coding to identify themes, these themes eventually developed into the good care framework and our four pillars of good care, or four aspects of what makes the difference between good care and inadequate care. We also looked at the wider issues that impact good care at a society level-the wider determinants.
27 May 2025
Report

Digital inclusion in North East London

What we know about digital inclusion in North East London. During the Covid-19 pandemic, many healthcare, social care and community services started to offer an online provision; either complementing or replacing their face to face services; post-pandemic, there are lessons to be learned about
maintaining and sustaining this change without leaving anyone behind.
27 May 2025
Report

Q4 2024-25 Reports (Tower Hamlets)

Get the latest analysis of local services.
17 April 2025
Report

Q4 2024-25 Reports (Redbridge)

Get the latest analysis of local services.
17 April 2025
Report

Q4 2024-25 Reports (Newham)

Get the latest analysis of local services.
17 April 2025
Report

Q4 2024-25 Reports (Havering)

Get the latest analysis of local services.
17 April 2025
Report

Q4 2024-25 Reports (City & Hackney)

Get the latest analysis of local services.
17 April 2025
Report

Q4 2024-25 Reports (North East London)

Our quarterly reports examine the experience of 22,163 local people.
17 April 2025
Report

Enter and View Visit Report - The Manor Practice

We visited the Manor GP Practice in June 2024.
16 April 2025
Report
GP with male patient

The Experience of GP Services, 01.04.24 - 31.03.25

This annual report is based on the experience of 2,482 people.
Findings show that the overall sentiment is 78% positive.
7 April 2025
Report
Nurse with clipboard

The Experience of Health, Care and Community Services, 01.01.25 - 31.03.25

This quarterly report is based on the experience of 1,485 people.
Overall satisfaction is 82% positive, up 5% from last quarter.
7 April 2025
Report
Nurse with clipboard

The Experience of Whipps Cross University Hospital, 01.04.24 - 31.03.25

This annual report is based on the experience of 353 people.

Overall satisfaction for Whipps Cross University Hospital is at 49%.

The Accident & Emergency department accounted for 47% of all feedback with only 46% positive.

7 April 2025
Report

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