News and reports

These slides outline preliminary findings from our Enter and View Visit to Elizabeth Ward at Whipps Cross Hospital in November 2022. It highlights the positive feedback we received on the ward but also the impact that pressures on GP Access and social care are having on hospital services.

This annual report is based on the experience of 944 people. Findings show that the overall satisfaction has not changed this quarter and is still slightly negative across most practices. Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about communication have decreased by a whopping 29% and those about administration by 12%.

This quarterly report is based on the experience of 887 people. Overall satisfaction has increased this quarter by 4% to 63%. Satisfaction on Quality and Empathy remained stable at 77% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has improved by 4% this quarter but remains disappointingly low at 31%. GP satisfaction is at 48% compared to 80% for dentists (this relates to people who were able to get an appointment) and 54% for Whipps Cross University Hospital.

This annual report is based on the experience of 211 people. Overall satisfaction for Whipps Cross University Hospital is at 48%, which is higher than the average of 42% for all five Barts Health hospitals. The Accident and Emergency department accounted for a third of all feedback and its satisfaction was 35%.

We are proud to publish our Annual Report for 2021-22 - Championing what matters to you.

This report is based on the experience of 928 people. Feedback has been obtained from a variety of sources, including engagement, surveys and comments posted online (NHS, Care Opinion and social media).

This report is based on the experience of 162 people.

This report is based on the experience of 424 people. Feedback has been obtained from a variety of sources, including general engagement and comments posted online (including Care Opinion, NHS and social media).

Annual report based on the experience of 192 people.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

Annual report for GP Patient Experience based on the experience of 843 people.

Q4 (Jan to Mar) patient experience report based on the experience of 439 people.