News and reports

A report comparing patient experience feedback across different departments and service areas of Whipps Cross Hospital from 234 people.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, COVID-19 centres, social care, community and mental health services.
Our Q3 Patient Experience Report takes our data from October to December 2021.

We are proud to publish our Annual Report for 2020-21.

A report comparing patient experience feedback by Primary Care Network across the borough based on the views of 836 people.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, COVID-19 centres, social care, community and mental health services.
Our Q2 Patient Experience Report takes our data from July to September 2021.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q1 Patient Experience Report takes our data from April to June 2021.

A report investigating the impact of COVID-19 on the accessibility of health and social care services that are used by disabled people in Waltham Forest.

A report covering the experience of outpatients in the eight North East London boroughs.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q4 Patient Experience Report takes our data from January to March 2021.

A report covering the eight North East London boroughs looking at how COVID-19 has affected those people with disabilities and long-term conditions.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q3 Patient Experience Report takes our data from October to December 2020 and identifies General Administration in the Waltham Forest’s health service as needing significant improvement. While many people praise the service provided by doctors, the booking of appointments and difficulty in reaching surgeries over the telephone are real concerns.
Understandably, the COVID-19 pandemic has had a massive impact on the traditional GP experience. Service providers have had to make dramatic changes to the way patients access services to maximise everyone’s safety. The report also identified that there is a lack in mental health and emergency care reviews. These are two key service providers which are directly impacted by the Covid-19 pandemic. We hope to encourage residents to speak about their experiences so that we can fully understand where change needs to be made.

We sought to capture the patient voice on health and care services during the pandemic. This report is based on patient experience and service user voice captured, using a survey, during the period of 1st March through to 31st July 2020