NHS App can now alert you when your prescription is ready

News - 27 May 2025

Millions of patients can now track their prescriptions thanks to the rollout of a new feature in the NHS App helping to reduce unnecessary calls and visits to pharmacies.

NHS England have announced that nearly 1,500 high street chemists – including every Boots in England – are now offering the service, which enables patients to check on their prescriptions through real-time “Amazon-style” updates.

Almost half (45%) of phone calls to community pharmacies are estimated to be from patients asking if their prescription is ready, with the new service helping to free up time for pharmacists to provide advice to patients.

The service is expected to be made available to nearly 5,000 more pharmacies over the next 12 months – covering 60% of those in England.

Please tell us if there are any teething problems or whether all Boots stores are using the function.

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