Call for Feedback on NHS Surgical Services

Have you, or someone you care for, had planned surgery in London within the last three months (or are currently on the waiting list)?

Was the surgery related to any of the following specialties: Urology, Gynaecology, Ophthalmology, Orthopaedics, General Surgery or Ear, Nose and Throat (ENT)?

If you have answered ‘yes’ to both the above, then the Health Innovation Network would love to hear from you.

Working with the NHS in London, the Health Innovation Network is conducting a review of the fast-track surgical hubs that were set up during the pandemic to boost the amount of planned surgery that could be carried out across London.

The hubs cover twenty-nine types of high-volume, planned operations – including cataract removal, hysterectomies and hip and knee replacements. They aim to reduce the number of patients waiting for surgery and to improve access and quality of care.

The review will gather patients’ experiences of receiving treatment by talking to them about their experiences of surgery and also their care before and after surgery. By doing so, the Health Innovation Network hopes to identify a number of solutions to improve patient experience at the hubs.

What does it involve?

Taking part involves a telephone or video call lasting around 45 minutes to find out about your recent experiences of NHS surgical services. You will be given a £15 thank you payment for participating in an interview. Participation is voluntary and you can withdraw at any time. Choosing to participate (or not) will have no impact on the care you receive.

If you are interested in participating, or would like more information, please contact Camille Aznar on or 07775548904 (hours Mon-Fri 10:00 – 16:00, outside this time please leave a voicemail). An interpreter can be provided if required.

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