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Your spotlight on local services

Care Quality Commission Publishes Critical Report On Barts NHS Trust


The Care Quality Commission (CQC) has today published a report rating Barts Health NHS Trust as ‘inadequate’ after inspections revealed it is under-staffed in some areas, did not provide consistently safe care, failed to demonstrate adequate listening and learning from patient complaints and concerns, and has been forced to cancel operations several times due to bed shortages.

The overall Trust report, which can be found here, stemmed from a series of inspections carried out earlier this year on its three major hospital sites – Newham University Hospital, Whipps Cross Hospital and The Royal London Hospital.

As a result of these inspections, Barts Health was placed in ‘special measures’ in March 2015.

Healthwatch Waltham Forest acknowledge the issues across the organisation and remains focussed on working with the new Whipps Cross site management team to support their extensive and targeted action plans to tackle the areas identified in the Whipps Cross inspection report.

In particular, we welcomes Barts efforts to re-engage their ‘Patients Panel’ and re-establish a site based, 5 day a week Patients Advisory Liaison Service (PALS) service, providing a vital resource for patients and carers with queries, concerns and complaints.

Healthwatch Waltham Forest urges patients, carers and members of the public to continue to feedback their experiences of using services at Barts Health NHS Trust Hospitals.
Please contact us on 020 3078 9990 or email info@healthwatchwalthamforest.co.uk

Further details can be found in the links below:

Barts Health NHS Trust CQC report

Newham University Hospital CQC inspection report

Whipps Cross Hospital CQC inspection report

The Royal London Hospital CQC inspection report

The Margaret Centre


Message from Barts Health Trust Chair

Waltham Forest CCG Stakeholder Letter

CQC Press Release