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Healthwatch Waltham Forest wins two national awards

20/07/2015

Healthwatch Waltham Forest (HWWF) is pleased to announce that we have won two awards at the National Healthwatch Network Awards of Achievement 2015 ceremony, which took place on June 30 in Manchester.

Along with 13 London Healthwatch organisations across North, Central and East London, HWWF received awards in the two categories: ‘Making a difference in diversity and inclusion’ and ‘Making a difference with other local Healthwatch’.

The winning project involved establishing a training programme for deaf Enter and View volunteers, and sharing resources with other local Healthwatch organisations to recruit and train deaf volunteers for mystery shopping. The volunteers, including two active Waltham Forest residents visited three hospitals in London, looking at the services from the perspective of deaf patients.

Through this work, we also helped to develop collective training materials for deaf BSL users and addressed barriers faced by deaf Londoners across a whole range of services.

To date the project has recruited and trained 14 deaf BSL volunteers across eight London boroughs, in a bid to improve deaf people’s experiences of health and social care services.

As result of the visits to the London Hospitals, local providers are already receptive to taking suggested improvements forward. It is hoped that the findings will be used nationally to improve standards of care for this vulnerable client group.

Anna Bradley, Healthwatch England Chair said: “We were really impressed with the high standard of entries this year for all categories. They are a true testament to the amazing work the network are doing up and down the country, day in-day out.

“The award winners are shining examples of the impact the work of local Healthwatch has at both a local and national level, bringing patients’ voices to the forefront to enable positive, sustainable changes to health and social care services.”

Jaime Walsh, Healthwatch Waltham Forest Manager said: “We are proud to have been part of this project. We would like to thanks our local deaf residents, especially Neil Adie and Sheeza Ali for playing such an active role in the training, Enter & View visits and learning conference.

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