Major plan to recover urgent and emergency care services

February 6, 2023

The NHS and the government have published a plan to help recover urgent and emergency care services, reduce waiting times, and improve patient experience. Patients are also set to receive an enhanced NHS 111 offer including increased access to specialist paediatric advice for children and direct access to urgent mental health support.

Frontline capacity will be boosted further thanks to 800 new ambulances, including 100 specialist mental health vehicles, and 5,000 more sustainable hospital beds backed by a £1 billion dedicated fund.

The two-year delivery plan for recovery comes amid record demand for NHS services, with the latest data showing more A&E attendances than ever before, growing numbers of the most serious ambulance call outs, and millions of NHS 111 calls a month over winter.

“The NHS has been under more pressure than I have ever known in my 25 years working in the service – the threat of the ‘twindemic’ of flu and Covid became a reality and that was alongside huge demand for all services – from ambulance and A&E services to mental health and GP appointments.

“We introduced more call handlers, more beds and 24/7 system control centres to manage increased demand, and this new plan sets out how we will boost that progress and help improve the experiences of patients who will benefit from quicker, better care, in the right setting.”

Amanda Pritchard, NHS Chief Executive

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