Information and Signposting

We provide an information and signposting service to the public about accessing health and social care services. 

Need help to find services?

On our “Find a Service” section, you will find links to health and social care service providers in Waltham Forest.

What our service is…

A free, friendly and confidential service that is independent from the NHS and social care services.

We will give you the contact details for a range of services that best supports your request. You will then need to contact those organisations yourself.

We can give you information about choices you have with regard to where you might get help in relation to your health, social care and wellbeing needs.

We can put you in touch with sources of information on NHS and social care services in Waltham Forest.

We can give you information about what to do when things go wrong and you don’t understand how to make a complaint.

What our service is not…

Our service is not supported by trained clinicians or health and care professionals. This means that we cannot offer advice on clinical matters. This might include advice and information about medication, queries about a diagnosis made by a doctor or recommendations about a choice over a particular treatment pathway.

We are not a part of the NHS or Waltham Forest Council. Whilst we will use your feedback to improve services, we have no powers to investigate individual formal complaints about them. For more information about making a complaint please see here.

We cannot offer advice as to the ‘best’ place to go to receive a service or offer an opinion as which service you should choose for treatment, care or further information.

We are not able to offer financial, relationship, legal or similar specialist advice. This form of advice should always be sought from a trained specialist such as a solicitor, counsellor or financial advisor.

How to contact us

You can contact us with your information and signposting query as follows:

By telephone: 020 3078 9990 (between 10am and 5pm)

By email:

By post: Healthwatch Waltham Forest, Waltham Forest Resource Hub (Central), 1 Russell Road, London E10 7ES.

If we cannot resolve your query immediately or a member of staff is unable to speak with you then we will always endeavour to return your call within one working day.