Patient Experience

One of our main roles is to gather patient views and experiences from residents of the borough of Waltham Forest. Without knowing what you think of health and social care services, we cannot speak up for you!

Our online feedback centre allows people to tell us directly about their experiences of health and social care in our borough. However, our main source of feedback is from online sources such as Google Reviews and NHS Choices website. We can augment this with additional experiences from our outreach and engagement programme. The patient experience data is input into the Community Insight System (see here) and we can identify services to watch, themes and trends in our quarterly reports. This helps us to work with NHS North East London and Waltham Forest Council in order to share and celebrate good practice and focus on where improvements are needed.

Visit our reports section for more information.