Patient Experience

One of our main roles is to gather patient views and experiences from residents. Without knowing what you think of health and social care services we cannot speak up for you!

Our online feedback centre allows people to tell us about their experiences of care in our borough. Whilst people can visit our website and provide this feedback independently, our system is supported by a Patient Experience Officer. Our Patient Experience Officer and team of volunteers work out in the community every day, talking to patients and their relatives about experiences of care. This data is input into our feedback centre and reported on quarterly. Having people out in the community everyday helps us understand which services are working well and where improvements are needed. We identify services to watch and themes and trends. This then helps us to work with Waltham Forest and East London Clinical Commissioning Groups (WEL CCGs) and Waltham Forest Council in order to share and celebrate good practice and focus on where improvements are needed.

Visit our reports section for more information.