Enter & View Reports

Extended Access Hubs

We visited the Extended Access Hubs on 23rd, 24th, and 27th July 2019.

Rapid Response Service, NELFT, 17th July 2019

Acute Admissions Unit (AAU), Whipps Cross Hospital

We visited the AAU on 27th and 28th June 2019.

Frailty Unit (FAU and AAT), Whipps Cross Hospital

We visited the FAU and AAT on 20th June 2019.

Urgent Care Centre (UCC), Whipps Cross Hospital

We visited the UCC on 27th April, 28th April and 8th May 2019.

Lyncroft House Care Home, 11th December 2018

Ebony House Care Home, 27th February 2018

Sage Ward, Whipps Cross University Hospital, 31st January 2018

Highcroft Care Home, 16th January 2018

St. Catherine's Rest Home, 7th November 2017

George Mason Lodge, 24th October 2017

Rowan Ward, Whipps Cross University Hospital, 28th February 2017

Community Phlebotomy (Blood testing) Services Oct and Nov 2015

The aim of this programme is to observe the community blood testing services in Waltham Forest in action, looking at: accessibility, environment, waiting times, staff, information, results and follow up.


The Deaf Inclusion Project

Since January 2015, Healthwatch Waltham Forest, along with 12 local Healthwatch organisations and the British Deaf Association (BDA) in North, Central and East London have been working on a project to improve access for disabled patients across NHS Trusts.

The Deaf Inclusion Project, which won two awards at the National Healthwatch Network Awards of Achievement 2015, involved establishing a training programme for deaf Enter & View volunteers, and sharing resources with other local Healthwatch organisations to recruit and train deaf volunteers for mystery shopping.

The BDA was a key partner in helping to recruit the volunteers. Once trained, the 9 volunteers conducted Enter and View Visits looking at deaf access and pathways through 3 London Emergency Departments; Queen’s Hospital Romford, University College London and Newham Hospital.

This report captures the findings and recommendations from the three visits. The findings from each hospital are presented separately, to ensure ease of access for each trust with summative conclusions and recommendations at the end of the report. Healthwatch Redbridge acted as the lead Healthwatch for all the visits and as a result, this report is published through them.

As part of the project, short films were also produced. These include:

How to make a complaint
What is Enter and View?
What is Mystery Shopping?
Volunteering for Healthwatch
Good Practice in the NHS and Local Authorities
An Enter and View report of three local hospitals

For up-to-date information about the project, please visit this link Healthwatch Redbridge.

St. Francis Care Home, 20th March 2015

The Manor Care Home, 20th March 2015

The Spinney Care Home, 12th March 2015

Forest View Care Home, 10th March 2015

Ross Wyld Care Home, 19th February 2015

Aspray House, 12th Febraury 2015

Parkview House, 2nd September 2014

St. Catherine's Rest Home, 31st July 2014

Peartree House Care Home, 31st July 2014

Almadene Care Home, 21st July 2014

George Mason Lodge, 12th July 2014

Mapleton Road, 6th July 2014

Highcroft Care Home, 24th June 2014