Extended Access Hubs
We visited the Extended Access Hubs on 23rd, 24th, and 27th July 2019.
Rapid Response Service, NELFT, 17th July 2019
Acute Admissions Unit (AAU), Whipps Cross Hospital
We visited the AAU on 27th and 28th June 2019.
Frailty Unit (FAU and AAT), Whipps Cross Hospital
We visited the FAU and AAT on 20th June 2019.
Urgent Care Centre (UCC), Whipps Cross Hospital
We visited the UCC on 27th April, 28th April and 8th May 2019.
Community Phlebotomy (Blood testing) Services Oct and Nov 2015
The aim of this programme is to observe the community blood testing services in Waltham Forest in action, looking at: accessibility, environment, waiting times, staff, information, results and follow up.
The Deaf Inclusion Project
Since January 2015, Healthwatch Waltham Forest, along with 12 local Healthwatch organisations and the British Deaf Association (BDA) in North, Central and East London have been working on a project to improve access for disabled patients across NHS Trusts.
The Deaf Inclusion Project, which won two awards at the National Healthwatch Network Awards of Achievement 2015, involved establishing a training programme for deaf Enter & View volunteers, and sharing resources with other local Healthwatch organisations to recruit and train deaf volunteers for mystery shopping.
The BDA was a key partner in helping to recruit the volunteers. Once trained, the 9 volunteers conducted Enter and View Visits looking at deaf access and pathways through 3 London Emergency Departments; Queen’s Hospital Romford, University College London and Newham Hospital.
This report captures the findings and recommendations from the three visits. The findings from each hospital are presented separately, to ensure ease of access for each trust with summative conclusions and recommendations at the end of the report. Healthwatch Redbridge acted as the lead Healthwatch for all the visits and as a result, this report is published through them.
As part of the project, short films were also produced. These include:
For up-to-date information about the project, please visit this link Healthwatch Redbridge.