Quarter 1 (April to June 23)

This quarterly report is based on the experience of 950 people. Overall satisfaction has increased this quarter by 5% to 73% positive. Satisfaction on Quality and Empathy increased by 1% to 82% positive this quarter. Satisfaction for Information, Involvement and Support increased by 1% to 79% positive. Satisfaction regarding Access to Services has improved by 3% to 40% positive. GP satisfaction is at 61% positive compared to 87% positive for dentists and 58% positive for Whipps Cross University Hospital.

This annual report is based on the experience of 1,287 people. Findings show that the overall sentiment is 54% positive. Three practices received a significant number of comments that were mostly positive. Service access is still the main area of concern especially telephone access. Clinical treatment, staff attitude, administration and communication have seen falls in the number of complaints.

This annual report is based on the experience of 446 people. Overall satisfaction for Whipps Cross University Hospital is at 55% positive which is higher than the average of 53% for all five Barts Health hospitals. The Maternity department accounted for 41% of all feedback with 56% positive. The Accident & Emergency department accounted for 26% of all feedback with 51% positive.