Reports
The Experience of Health, Care and Community Services, 01.07.22 - 30.09.22
This quarterly report is based on the experience of 887 people. Overall satisfaction has increased this quarter by 4% to 63%. Satisfaction on Quality and Empathy remained stable at 77% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has improved by 4% this quarter but remains disappointingly low at 31%. GP satisfaction is at 48% compared to 80% for dentists (this relates to people who were able to get an appointment) and 54% for Whipps Cross University Hospital.
Report
The Experience of GP Services, 01.10.21 - 30.09.22
This annual report is based on the experience of 944 people. Findings show that the overall satisfaction has not changed this quarter and is still slightly negative across most practices. Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about communication have decreased by a whopping 29% and those about administration by 12%.
Report
The Experience of Whipps Cross University Hospital, 01.10.21 - 30.09.22
This annual report is based on the experience of 211 people. Overall satisfaction for Whipps Cross University Hospital is at 48%, which is higher than the average of 42% for all five Barts Health hospitals. The Accident and Emergency department accounted for a third of all feedback and its satisfaction was 35%.
Report