Quarter 3 (October to December 22)

This quarterly report is based on the experience of 975 people. Overall satisfaction has increased this quarter by 1% to 65%. Satisfaction on Quality and Empathy increased by 1% to 72% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has by a notable 9% this quarter but remains disappointingly low at 40%. GP satisfaction is at 54% compared to 82% for dentists and 62% for Whipps Cross University Hospital.

This annual report is based on the experience of 1,073 people. Findings show that the overall satisfaction has increased by 5% this quarter to 47% but is still slightly negative across most practices.

This annual report is based on the experience of 282 people. Overall satisfaction for Whipps Cross University Hospital is at 54%, which is higher than the average of 46% for all five Barts Health hospitals. The Accident and Emergency department accounted for 36% of all feedback and its satisfaction was 43%.