Reports
The Experience of Health, Care and Community Services, 01.01.23 - 31.03.23
This quarterly report is based on the experience of 1,222 people. Overall satisfaction has increased this quarter by 3% to 68%. Satisfaction on Quality and Empathy increased by 3% to 81% this quarter. Satisfaction for Information, Involvement and Support has declined by 6% to 78%. Satisfaction regarding Access to Services has declined by 6% to 37%. GP satisfaction is at 53% compared to 86% for dentists and 55% for Whipps Cross University Hospital.
Report
The Experience of GP Services, 01.04.22 - 31.03.23
This annual report is based on the experience of 1,210 people. Findings show that the overall satisfaction has declined marginally by 1% to 51% this quarter.to 47%. Three practices received a significant number of comments that were mostly positive. This quarter, complaints about treatment and care are up 5%, staff attitude up 1%, and administration by 5%. Complaints about communication have decreased by 2% this quarter.
Report
The Experience of Whipps Cross University Hospital, 01.04.22 - 31.03.23
This annual report is based on the experience of 410 people. Overall satisfaction for Whipps Cross University Hospital is at 55%, which is higher than the average of 49% for all five Barts Health hospitals. The Maternity department accounted for 44% of all feedback and its satisfaction was 57%. The Accident & Emergency department accounted for 29% of all feedback with satisfaction at 48%.
Report