The Experience of GP Services, 01.07.24 - 30.06.25
This annual report is based on the experience of 2,527 people.
Findings show that the overall sentiment is 79% positive.
Findings show that the overall sentiment is 79% positive.
Four practices received a significant number of comments that were mostly positive.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Satisfaction on service access improved by 13% this quarter. Complaints are down 12% on ability to book appointments, by 95 on waiting times and by 8% on telephone access
Complaints are up 2% on treatment and care, and by 1% on staff attitude.
Complaints are down by 3% on administration but down by 2% for communication.
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The Experience of GP Services, 01.07.24 - 30.06.25
Two-page summary (dashboard)
