The Experience of GP Services, 01.10.24 - 30.09.25
This annual report is based on the experience of 2,671 people.
Findings show that the overall sentiment is 80% positive.
Findings show that the overall sentiment is 80% positive.
Four practices received a significant number of comments that were mostly positive.
A broad majority of people receive good quality treatment and nursing care, with good levels of inolvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access improved by 2% this quarter. Complaints are down 25% on telephone access and by 1% on booking processes and waiting times.
Complaints are down 2% on treatment and care, and 2% on staff attitude.
Complaints are down by 7% on administration and by 3% for communication.
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The Experience of GP Services, 01.10.24 - 30.09.25
Two-page summary (dashboard)
