The Experience of GP Services, 01.04.25 - 31.03.26
This annual report is based on the experience of 2,943 people.
Findings show that the overall sentiment is 83% positive.
Findings show that the overall sentiment is 83% positive.
Four practices received a significant number of comments that were mostly positive.
A broad majority of people receive good quality treatment and nursing care, with good levels of involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access declined by 4% this quarter. Complaints are down 3% on telephone access while up by 11% on booking processes and up by 2% on waiting times.
Complaints are up 6% on treatment and care, and up 3% on staff attitude.
Complaints are up by 4% on administration and by 2% for communication.
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The Experience of GP Services, 01.04.25 - 31.03.26
Two-page summary (dashboard)
