The Experience of GP Services, 01.07.25 - 30.06.26
This annual report is based on the experience of 3,106 people.
Findings show that the overall sentiment is 84% positive.
Findings show that the overall sentiment is 84% positive.
Four practices received a significant number of comments that were mostly positive.
A broad majority of people receive good quality treatment and nursing care, with good levels of involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access declined by 2% this quarter. Complaints are down 6% on telephone access while up by 6% on waiting times and 1% on booking processes.
Complaints are down 4% on treatment and care, and down by 2% on staff attitude.
Complaints are down by 3% on communication.
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The Experience of GP Services, 01.07.25 - 30.06.26
Two-page summary (dashboard)
