Churchill Medical Centre/Churchill Healthcare
Feedback Rating
Based on 52 reviews
Reviews (52)
Not great service
January 4, 2021
The service is not great. I've had to wait over an hour to get through to reception on the telephone. The wait for an appointment can be 2-3 weeks. In the past I've had to wait over an hour to be seen by the doctor.
A little unhelpful
December 17, 2020
Not that marvellous. A little unhelpful. The surgery shares a switchboard with the Chingway Medical Practice and it is very hard to get through.
Communication isn't very good
December 16, 2020
I haven't used the surgery for a few years now, but communication isn't very good. They have my new address but haven't sent me blood test resuts or letter about flu jab, even though I have filled in contact detail forms a couple of times now.
Biggest problem is getting through on the telephone
December 11, 2020
The biggest problem is getting through to reception on the telephone. Even before lockdown it was difficult. Sometimes I was hanging on for an hour and when they say the doctor will call you back, you don't know when that will be and are just waiting all day. It's fine for young people who can go online or have video chats, but older people who rely on the phone are just left at the bottom of the pile.
Very satisfied
December 9, 2020
Very satisfied.
Excellent service
December 9, 2020
Excellent service. The staff at this practice are very helpful.
Very helpful
December 7, 2020
The practice staff are very helpful and available, although sometimes things can be a bit disorganised.
Very good treatment
December 2, 2020
I have received very good treatment from the surgery, although it is much harder to get through on the phone at the moment.
Adequate service
December 1, 2020
The service at this practice is adequate, but there is no continuity of care and it is impossible to see the same doctor each time.
Excellent Service
December 1, 2020
The surgery is marvellous. Has been with them since 1958. Very well organised.