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Larkshall Medical Centre

Rated by Anonymous
7th September 2020

Great surgery, please bring back face-to-face

This is a great surgery however I am very eager for face-to-face (F2F) appointments to be reinstated. I recently had a telephone consultation and I found communication with the doctor difficult due to his accent. In a F2F appointment this wouldn't have been problematic because you could rely on different forms of communication which are simply not possible over the phone; F2F should be the patient's choice. Unless I make of point of being seen by the same doctor, I will be seen by a different doctor every time. Getting through to someone on the phone and scheduling an appointment has improved since COVID but I would prefer being able to schedule appointments online as I used to. Please reinstate the online appointment booking system, I am not sure why this has been stopped.