especially for people who are really ill and need help. To call at 8 am for someone who is working and juggling children, a working mother, is very difficult. I find it outrageous that people are not treated with respect. I had this experience with this particular member of staff certainly 10 times. I would not blame and shame if it was not a reoccurring things. I don't understand how this is possible to have someone just being awful to the people who need help.