at a consultation knowing that one of their colleagues told me that I could have a consultation that day only if you call from 8 o'clock in the morning. In the mornig after 12 houres of Shift I contact them and I waited 15 minutes in hold , I was desperate to ask for help from a doctor, my friend had been hurting his back for more than a week, and he couldn't move, so I said to ask for help from a doctor to be seen by a doctor. , a consultation anything , any help . For the first time since I've been here in 3 years, I ask to for doctor help and I was treated so badly. The lady on the phone laughed at me and her colleague, raised her voice to me and did not treat me with indifference without offering me any help. I felt so helpless. There are some people who do not know English so well and the steps here to be consulted by a doctor are different from other countries, that is why you are there to offer us help and assistance. I asked if my friend could be seen by the doctor that day and she told me that I should go to the consultation with him or call the emergency room. In my country I know that having seen a doctor or going to a consultation is the same, I don't understand what she didn't understand and why she laughed at me or yelled at me. If I can't call my family doctor when I have a problem then why am I still enrolled in the family doctor. I felt very helpless.