recently at St James HC. However, on turning up 20 minutes prior to my appointment time, I had to join a queue in the carpark, with 8 persons ahead of me. I enquired how long have some people been waiting and was advised many in excess of 25 mins. This is unacceptable. Some of us were waiting way past our appointment time, three patients with children. Whilst I appreciate these are trying times, HCs have to do better.