Right to Respond

Thank you for submitting your “Right to reply” against this review.
This will undergo moderation by Healthwatch Waltham Forest and, after approval, will be published on the website against the review.

If you have any questions about this process then please feel free to contact us.

Your reply

* Required fields

Original feedback for

The Allum Practice

Dismissive reception staff, hard to get appt

The Album was once considered the best practice in the area, now it offers a very poor service. Sometimes it has taken 3 days of calling throughout the day before the phone was answered. Then a recorded msg may inform me that I was number 27 in the queue. On one occasion after trying for a long time I finally got through and requested an appointment, I had a serious health problem. After telling the receptionist what the problem was, she dismissed it, said all doctors were busy, try again tomorrow. So I called 111, who were very supportive. They fast-tracked me into hospital, scans showed that I needed surgery.