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Original feedback for

The Allum Practice

Dismissive reception staff, hard to get appt

The Album was once considered the best practice in the area, now it offers a very poor service. Sometimes it has taken 3 days of calling throughout the day before the phone was answered. Then a recorded msg may inform me that I was number 27 in the queue. On one occasion after trying for a long time I finally got through and requested an appointment, I had a serious health problem. After telling the receptionist what the problem was, she dismissed it, said all doctors were busy, try again tomorrow. So I called 111, who were very supportive. They fast-tracked me into hospital, scans showed that I needed surgery.

Anonymous