The Firs Medical Centre
Feedback Rating
Based on 15 reviews
Reviews (15)
DC- Poor Service
October 18, 2020
Due to covid situation, very difficult to get through to someone on the phone. Rang 4 times and couldn't even get through. I wanted to ask opening times. Very difficult for me to walk to the surgery, maximum time on phone is 3&1/2 mins then you get cut off.
Good
October 12, 2020
The Firs, Very difficult to get through on the phone had to wait a long time.
OK
September 29, 2020
Very difficullt to get an appointment. Can be on the phone for an hour. Same scenario when you ring in the afternoon.
Poor Service
September 11, 2020
They say to call either at 8:30am or 2:30pm and when I called, I was in the queue for over 45mins to be told that there are no appointments left and have to call back again. Update: Nowadays after being in the queue for over an hour, when its your turn, they just hang up.
Ineffective service, little access to doctors
July 22, 2020
This practice has very ineffective service. Only phone appointments are possible at 830 and 230 that are quickly overbooked and no one answers the phone at other times. I am still trying to get a doctor to speak to me as I have concerns for my 5-year-old daughter and have been directed to a website that doesn’t accept enquiries in behalf of one’s child. Very unhelpful and rude staff - just stay away.
