with an unfriendly receptionist who didn't want to be there. Booking telephone appointment easy but no flexible timings. Hoped experience with GP was better, but sadly interpersonal skills were poor and clearly hadn't looked at my notes.
said there was no online service and I must attend in person. When I did so the receptionist was defensive when I asked why she needed my passport, she made me go away to find information, that was her job to do, and generally made it clear she did not want to be there or help me in any way.