The Ridgeway Surgery
Feedback Rating
Based on 43 reviews
Reviews (43)
Doctor sat on a referal for nearly 3 weeks
April 23, 2022
I requested a referal and heard nothing ,4 days later i rang to see what was happening and was told doctor needed more info.. I got the info and delivered it the same day. A week later i rang again only to find nothing had been done. It
wasnt even known if the Doctor had seen the information. Eventually I was informed that the referal had been made. But if i hadnt been proactive i would still be waiting.
Once i needed an urgent appointment and was given one in 2 weeks time. After phoning 111 , I was triaged and told that I must be seen that day. 111phoned the surgery and insisted I was seen that day and I was after 2 hours waiting.
The reception staff make too many decisions themselves without reference to the doctors.
wasnt even known if the Doctor had seen the information. Eventually I was informed that the referal had been made. But if i hadnt been proactive i would still be waiting.
Once i needed an urgent appointment and was given one in 2 weeks time. After phoning 111 , I was triaged and told that I must be seen that day. 111phoned the surgery and insisted I was seen that day and I was after 2 hours waiting.
The reception staff make too many decisions themselves without reference to the doctors.
GP surgery
July 23, 2021
The surgery has always been extremely efficient. My GP is very pleasant and I've never had any problems.
GP surgery
July 1, 2021
The doctors at this surgery are very good, but trying to get through on the telephone is infuriating. You can be hanging on for 50 minutes or more. We have had to resort to calling 111 on some occasions when there has been an emergency and we have not been able to get through.
Sometimes efficient, sometimes not.
May 26, 2021
Middling service. Sometimes efficient, sometimes not. Disappointed that couldn't have a visit from the doctor during the pandemic when my husband was terminally ill and I was caring for him on my own.
Been very poor over the last year
May 12, 2021
I was reasonably happy with the service before the pandemic, but it has been very poor over the last year. I haven't been able to speak to anyone or get an appointment.
Very efficient and friendly.
April 8, 2021
Very efficient and friendly. The GPs are particularly excellent and I have every confidence in them. The only downside is that getting through on the phone can be a nightmare sometimes.
They have been excellent
April 5, 2021
I've only been registered with the surgery for three months and they have been excellent in that time. I couldn't fault them at all.
The service is quite patchy
March 29, 2021
The service is quite patchy. In some ways it is very, very good, in others it's less so.
Very good service
March 28, 2021
Whenever I need an appointment, I get one quickly. The receptionists & doctors are excellent
Normally very good
March 23, 2021
Normally very good, but it's hard to judge at the moment because the surgery is under so much pressure. They were excellent in terms of setting up our COVID vaccines for us though.