The Ridgeway Surgery
Doctor sat on a referal for nearly 3 weeks
I requested a referal and heard nothing ,4 days later i rang to see what was happening and was told doctor needed more info.. I got the info and delivered it the same day. A week later i rang again only to find nothing had been done. It
wasnt even known if the Doctor had seen the information. Eventually I was informed that the referal had been made. But if i hadnt been proactive i would still be waiting.
Once i needed an urgent appointment and was given one in 2 weeks time. After phoning 111 , I was triaged and told that I must be seen that day. 111phoned the surgery and insisted I was seen that day and I was after 2 hours waiting.
The reception staff make too many decisions themselves without reference to the doctors.