Whipps Cross University Hospital/Barts Health NHS Trust

Services for everyone|Maternity and midwifery services|Termination of pregnancies|Treatment of disease, disorder or injury|Assessment or medical treatment for persons detained under the 1983 Act|Surgical procedures|Diagnostic and screening procedures|Management of supply of blood and blood derived products

Contact

020 8539 5522

Whipps Cross Road
Leytonstone
London
E11 1NR

Location

Reviews (99)

Ok because I know protocols and procedures

September 28, 2020
My husband fractured his wrist following a fall from a ladder on the 14 Feb 2020. The A&E experience at Whipps Cross was excellent. He was told that he would need an operation and to expect it to happen the following week.

An orthopaedic doctor telephoned on 16 Feb informing my husband that he would have his operation the following day and that he was to fast from midnight and he would receive a phone call around 8am the next morning, to let him know what time he would need to be at the hospital.

The phone call did not happen and after a couple of hours on the phone trying to find someone to help I spoke to doctor from the orthopaedic team who said that my husband was not on the theatre list that day and that he could be waiting for up to 14 days for the operation.

I explained that my husband still worked and had his own business and it was not acceptable for him to wait for this long for the operation. The doctor told me in a very patronising way that I didn’t understand the way hospitals worked so couldn’t understand why there would be a wait. I told him of my experience as a nurse, director and now as a volunteer for Health Watch and as a member of the Patients Panel at Whipps Cross. He told me he would ring me back and with in the hour my husband was having a scan and the next day had his operation at Whipps Cross Hospital.

The pre and post operation care on Plane Ward was excellent and as was the follow up appointment at out patients department.

My husband had a temporary plate fixed in his wrist and this was to be removed in 6 weeks. He had an appointment for 1 April and the expectation at that time was that the plate would be removed the following week.

Unfortunaly the country went into lock down. My husband had a phone call telling him that his appointment would be over the phone. The appointment never happened we had several texts and letters telling us we had an appointment in out patients, on checking we were informed that it was a telephone call.

During this time, he had five missed appointment calls, my husband was getting very concerned both about the repercussions of not having not having the plate removed and having to go into hospital with all the issues around covid19.

He received a letter telling him that a doctor had rang but no answer. Then he received a letter saying he was discharged because he hadn’t turned up for his appointment, which was all very distressing for him.

Eventually a doctor rang and told him it was imperative that he had the plate removed and then a couple of days later another doctor rang and told him that he didn’t need it removed. He did!! Another doctor told him he might die from coronavirus if he had an operation.

Eventually I managed to speak to a fantastic clinical manager. Who explained that all the theatres were closed except for emergencies but she would get a doctor to speak to us and arrange for the operation to remove the plate. He had the plate removed on 10 June. He had great care once again both pre and post op. But had 4 missed follow up appointments by the hospital until we spoke to the clinical manger who managed to get a doctor to speak with my husband on 26 August. He told my husband that he would organise physio for him but up to today we have heard nothing. Luckily my husband is fairly fit and has been doing his own exercises. We were lucky as I knew who to talk to and what questions to ask. I know the hospital protocols and procedures but many patients are not able to circumnavigate the system.
Jennie W

Good telephone conversation

September 28, 2020
I received a call from the hospital about my prebooked appointment that was cancelled due to the lockdown; this appointment was booked since last year. The hospital called me to ask how I was and how my health was doing. I usually have my health check appointment with the hospital every 5-6 months. Luckily I am doing great so it was a positive telephone conversation.
Anonymous

Good service

X-ray
September 28, 2020
I went to the hospital during the pandemic and I got good service.
Anonymous

Everything is fine there

September 27, 2020
I think that everything is fine here and social distancing measures are being respected.
Anonymous

Excellent

September 24, 2020
I attend for weekly chemotherapy. I see the nurses in Woodlands unit every Thursday for bloods and Fridays for chemotherapy. Very happy with care.
Anonymous

Good

Connaught Centre
September 24, 2020
Saw a doctor at Connaught in August about my legs. The nurse took my blood pressure and I was told to wear TED stockings.
Anonymous

Check up

September 23, 2020
Went to check my heart valves. Great staff, no complaints.
Anonymous

NHS does not exist anymore

September 23, 2020
This is ridiculous, there is not a single covid19 patient at the hospital yet I had 3 of my appointments cancelled last month. What are these doctors getting paid for?!
Anonymous

Terribe

September 22, 2020
Attended for breast removal and was informed that scar would be horizontal. My scar is ugly. The original doctor offered to redo it, and so did another one at my follow-up. I don't want to redo it, I am scared.
Anonymous

Blood Test

Paediatrics/children services
September 16, 2020
I have been sent to Whipps Cross to get my sons blood test done.
Anonymous

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