Right to Respond

Thank you for submitting your “Right to reply” against this review.
This will undergo moderation by Healthwatch Waltham Forest and, after approval, will be published on the website against the review.

If you have any questions about this process then please feel free to contact us.

Your reply

* Required fields

Original feedback for

Whipps Cross Urgent Care Centre (A&E, Walk-in centre)/Barts Health NHS Trust, North East London NHS Foundation Trust and WF GP FedNet

5 stars for medical services but only one for registration and general covid procedures and questions.

On my GP's recommendation, I went to A&E a couple of days ago. I was shocked as it was far too crowded and no one taking temperatures. Even when I was registering I wasn't asked if I had any covid symptoms. The security guard on the door looked more interested in his phone than looking to see if people were wearing masks correctly or even at all. The system was run smoothly though having spent just under 3 hours there including 2 consultations and an xray. That part was faultless but it's no good letting people in with covid symptoms. I would give 5 starts for medical services but only one for registration and general covid procedures and questions.

Anonymous