Whipps Cross Urgent Care Centre (A&E, Walk-in centre)/Barts Health NHS Trust, North East London NHS Foundation Trust and WF GP FedNet
Feedback Rating
Based on 31 reviews
Reviews (31)
Very kind to me
January 11, 2021
The staff at A&E were very kind to me when I had to go in for emergency treatment a few months ago. They used a special heated blanket to keep me warm and the nurse took the time to explain what was happening and showed me my readings on the computer. He even took the time to help several people who couldn't manage to feed themselves.
Waste of time
Accident and emergency services
January 5, 2021
Last night my daughter became sick. Temperature went up 39+, her mouth was red from within and plus we had covid case recently within the household. So been unsure, called NHS and advised me to take her to Whipps cross E and A. When I arrived and informed them with all the worries that we had, they did nothing. Only checked her oxygen and temperature and it was high for a toddler 38.6 at that time. Other than that they did nothing. Didn't listen to her lungs, didn't give her anything to reduce her temperature, didn't check her for covid and instead they made us wait 10mns and informed me that somebody would call her on the phone and examine her over the phone. This is absolutely ridiculous and a waste of time. Now she still has temperature and the redness is much worse. No medicine prescribed whatsoever.
Good Service
December 1, 2020
My brother went into outpatients after going in to A & E with prostrate problems. He is now much better and getting injection treatment from outpatients.
Absolutely marvelous
Emergency Care
December 1, 2020
No complaints at all. I have been to the hospital 8 times during lockdown and the care has been absolutely marvelous.
Excellent Service
November 5, 2020
I went into Whipps X on the 1st.July A & E Dept.because I had a muscular pain in my ribs.I saw a doctor quite quickly followed by a ct scan.They said I had pulled muscles in my ribs.
Very good experience
November 4, 2020
I went into Whipps X in March this year.I had a bad cough and wanted to check if I had covid.It was a very good experience as Nurses and doctors looked after me well. I did not have covid it was a urinary tract infection.
Average Service
Accident and emergency services
October 27, 2020
Eye casualty clinic not open on weekends. I was advised, by 111, to go to A&E on the day I called, which was a Sunday. When I arrived to A&E at Whipps I found out that the eye casualty clinic was only open on weekdays so I had to return the next day. The nurse in casualty was quite off hand saying "they always send people here".
Horrible Experience
October 18, 2020
WhippsXAmbulanceService, I usually carry an emergency button that I pay the council monthly for. During an episode of extreme pain, I pressed it and it took a very long time for the ambulance to arrive. They didn't refer me to emergency because they said I did not suffer a fall. Another time, I was being brought back from the hospital and was handled very roughly by the ambulance staff. I was in extreme pain as they wheeled me to the front gate of my house very fast down the ramp and wrecklessy turning round corners. I suffered a lot of physical and emotional stress
Excellent
October 14, 2020
WhippsXED, My son x broke his arm in the park and had to go to Whipps X .He actually broke two bones in his arm. They were excellent so kind and helpful.All the staff were very caring.We saw a doctor within ten minutes of arrival.
Swollen hands and face
Accident and emergency services
September 30, 2020
I went to the A&E again because the medication I was given on the 2nd of August didn't work. After the initial examination I was sat in the waiting room to see a doctor. Someone came and ask me to come to the ambulatory department. Doctor there explained I need to see a dermatologist. He sent a pic of the issue to the dermatologist. After waiting for a little while a doctor from a dermatology department came to see me. He said it's an allergy reaction. This doctor was brilliant. He prescribed me with a different medication for my hands and face. Within a few days everything started to get better.
