welcoming, the women doing the actual scan, although friendly, want you in and out. The whole process feels very rushed, they brush over any questions you have and the fact they don't let you take photos in the room because they want to make money off you afterwards by selling the images is a joke.
left me overall feeling upset and confused and quite certainly lied to. We initially decided to book due to anxieties over a subchorionic haematoma. We decided to book the ?59 'Fetal Health Scan'. After booking I found a recent BBC article which discussed an investigation into private baby scans in which the findings revealed a "catalogue of incredibly poor practice" and in which Window to the Womb is mentioned the most. There is a video too if you google. Despite this, we decided to attend as we'd paid the deposit. We decided rather than a 'health check', we would see it as a 'hello' to our baby, hopefully see it alive and not much else! I received an initial email before the scan which stated to "PLEASE BRING ALONG YOUR HOSPITAL NOTES. THIS IS VERY IMPORTANT" Almost as predicted, I was not asked for these notes at any point and took them home again without having shown them. When my husband asked what the size of the baby was, the answer from the sonographer was 'normal'. What is more, according to the package details we had selected I was meant to receive 'a detailed Well-being Report in digital format which you will be able to access completely confidentially via our Bumpies App.' Neither on the app or their website was I able to find a 'detailed report'...not that I would have taken it too seriously anyway.The scanning experience in itself was rather wonderful; we saw the baby move and wriggle, we heart the heartbeat, soft music was playing. All very special. For this they get the two stars. Finally I wish to add that we were almost certainly lied to. We filled out a form when we arrived at the clinic saying that we did not wish to know the gender of the baby. We also told the sonographer when we were in the scanning room and he asked me to look away at various times when scanning around the legs. After the scan, I went to the toilet immediately because I had made sure my bladder was full for the scanning images. The toilet is situated directly opposite the scanning room. There was no paper so I went to the receptionist to ask for some. Whilst she was putting in the new roll, the door to the scanning room was open and I overheard the assistant say to the sonographer "It's a girl, yeh?" He then replied, "Yes it's a girl." I was in shock and felt overwhelmed in the moment so I didn't go back and ask.On the way out we were twice quite strongly invited to leave a review which I didn't feel I really wanted to do. I also expect I wouldn't have left this review, however, when I rang up to ask if they could give us clarity over what I had heard I have decided to respond based on the response I was given. Firstly, I explained that I wasn't angry- obviously a bit disappointed as that wasn't our plan on how we'd find out. The receptionist who I spoke to, explained she would contact the sonographer and get back to me. Almost 4 hours later I was phoned and told that they don't check the gender of the baby if that's not what has been requested and that they do not discuss the gender if this is the case. However, this therefore does not make sense in terms of what I overheard. I very much believe they are trying to cover up their mistake. It would have been much better to have been told 'I'm so sorry. Yes it's a girl.' Instead I was told I could pay for another scan to find out the gender.