Advice and Information

We understand that making a complaint about NHS or social care services can feel daunting. Check out our top tips and guidance to help you through the process.

Contact information for PALS teams at Whipps Cross University Hospital, other Barts Health NHS Trust hospitals and the North East London NHS Foundation Trust (NELFT) who operate community and mental health services in Waltham Forest.

Are you struggling to find an NHS dentist? The new dental recovery plan might help you get the dental care you need.

From 31 October 2023, GP surgeries must give patients online access to their new health record entries. Find out what information is in your record and how to access it.

Did you know you can choose which hospital you go to when referred for a test, diagnosis, or treatment? Find out how.

NHS social prescribing link workers can connect you to the right community groups and services to help support you.

The usual processes the NHS follows to discharge you from hospital have changed since the start of the coronavirus pandemic. Here’s what you can expect when it’s time to leave hospital.

People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

The wait for planned medical care or surgery can be frustrating. That’s why you must get regular and accessible updates while you wait.

Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.

Mental health problems are more common among lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQIA+) people. If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.

In Waltham Forest, the free NHS Complaints Advocacy service is run by an organisation called POhWER. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.