News and reports

This quarterly report is based on the experience of 1,363 people.
Overall satisfaction has declined by 1% this quarter standing at 79% positive.

This annual report is based on the experience of 348 people.

Overall satisfaction for Whipps Cross University Hospital is at 40%, which is much lower than the average of 52% for all hospitals within the North East London Integrated Care Board area.

The Accident & Emergency department accounted for 43% of all feedback with only 34% positive.

This annual report is based on the experience of 2,352 people.
Findings show that the overall sentiment is 75% positive.

A report covering experience of patients of the GP practices within the E4 Network Primary Care Network (Chingford Medical Centre, Churchill Healthcare, Handsworth Medical Practice, The Old Church Surgery and The Ridgeway Surgery).

A report covering experience of patients of the GP practices within the Forest 8 Primary Care Network (Dr Shantir's Practice, Kingshead Medical Practice, Larkshall Medical Centre, Penrhyn Surgery, Sinnott Medical Centre, The Bailey Practice, The Forest Surgery and The Microfaculty).

A report covering experience of patients of the GP practices within the Forest Integrated Health Primary Care Network (Crawley Road Medical Centre, Francis Road Medical Centre, Hampton Medical Centre, Lime Tree Surgery, The Allum Practice, The Ecclesbourne Practice and The Lyndhurst Surgery).

A report covering experience of patients of the GP practices within the Leyton Collaborative Primary Care Network (Leyton Healthcare, SMA Practice and The Manor Practice).

A report covering experience of patients of the GP practices within the South Leytonstone Primary Care Network (Green Man Medical Centre, Harrow Road GP Practice, High Road Surgery, Kiyani Medical Practice, L.L Medical Care and Langthorne Sharma Family Practice).

A report covering experience of patients of the GP practices within the Walthamstow Central Primary Care Network (Addison Road Medical Centre, Claremont Medical Centre, Dr RP Dhital's Practice, The Firs Medical Centre and Wood Street Health Centre).

A report covering experience of patients of the GP practices within the Walthamstow West Primary Care Network (Higham Hill Medical Centre, Queens Road Medical Centre, Seymour Medical Centre, St James Medical Centre and The Grove Medical Centre).

Our annual report for 2023-24 features the impact we have made during the year on the health and wellbeing of Waltham Forest residents. This includes the Big Conversation and the Good Care Framework, listening to seldom heard groups within our community, work on vaccine literacy and GP access.

Across North East London, people were asked open-ended questions about what good health and care means to them. This led to the development of the Good Care Framework and the four pillars of good care.