The Experience of GP Services, 01.10.25 - 30.09.26
This annual report is based on the experience of 3,190 people.
Findings show that the overall sentiment is 84% positive.
Findings show that the overall sentiment is 84% positive.
Four practices received a significant number of comments that were mostly positive.
A broad majority of people receive good quality treatment and nursing care, with good levels of involvement. According to feedback, patients would like greater levels of service access.
Satisfaction on service access increased by 8% this quarter. Complaints are down 9% on booking processes and waiting times while up by 5% on telephone access.
Complaints are down 2% on treatment and care.
Complaints are down by 1% on communication but up by 4% on administration.
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The Experience of GP Services, 01.10.25 - 30.09.26
Two-page summary (dashboard)
