Reports
The Experience of GP Services, 01.04.24 - 31.03.25
This annual report is based on the experience of 2,482 people.
Findings show that the overall sentiment is 78% positive.
Findings show that the overall sentiment is 78% positive.
Report
The Experience of GP Services, 01.01.24 - 31.12.24
This annual report is based on the experience of 2,374 people.
Findings show that the overall sentiment is 76% positive.
Findings show that the overall sentiment is 76% positive.
Report
The Experience of GP Services, 01.10.23 - 30.09.24
This annual report is based on the experience of 2,352 people.
Findings show that the overall sentiment is 75% positive.
Findings show that the overall sentiment is 75% positive.
Report
The Experience of GP Services, 01.07.23 - 30.06.24
This annual report is based on the experience of 2,164 people.
Findings show that the overall sentiment is 72% positive.
Findings show that the overall sentiment is 72% positive.
Report
The Experience of GP Services, 01.04.23 - 31.03.24
This annual report is based on the experience of 1,808 people.
Findings show that the overall sentiment is 68% positive.
Findings show that the overall sentiment is 68% positive.
Report
The Experience of GP Services, 01.01.23 - 31.12.23
This annual report is based on the experience of 1,570 people.
Findings show that the overall sentiment is 64% positive.
Findings show that the overall sentiment is 64% positive.
Report
The Experience of GP Services, 01.10.22 - 30.09.23
This annual report is based on the experience of 1,376 people.
Findings show that the overall sentiment is 60% positive.
Findings show that the overall sentiment is 60% positive.
Report
The Experience of GP Services, 01.07.22 - 30.06.23
This annual report is based on the experience of 1,287 people. Findings show that the overall sentiment is 54% positive. Three practices received a significant number of comments that were mostly positive. Service access is still the main area of concern especially telephone access. Clinical treatment, staff attitude, administration and communication have seen falls in the number of complaints.
Report
The Experience of GP Services, 01.04.22 - 31.03.23
This annual report is based on the experience of 1,210 people. Findings show that the overall satisfaction has declined marginally by 1% to 51% this quarter.to 47%. Three practices received a significant number of comments that were mostly positive. This quarter, complaints about treatment and care are up 5%, staff attitude up 1%, and administration by 5%. Complaints about communication have decreased by 2% this quarter.
Report
The Experience of GP Services, 01.01.22 - 31.12.22
This annual report is based on the experience of 1,073 people. Findings show that the overall satisfaction has increased by 5% this quarter to 47% but is still slightly negative across most practices.
Report
The Experience of GP Services, 01.10.21 - 30.09.22
This annual report is based on the experience of 944 people. Findings show that the overall satisfaction has not changed this quarter and is still slightly negative across most practices. Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about communication have decreased by a whopping 29% and those about administration by 12%.
Report
The Experience of GP Services, 01.07.21 - 30.06.22
This report is based on the experience of 928 people. Feedback has been obtained from a variety of sources, including engagement, surveys and comments posted online (NHS, Care Opinion and social media).
Report
The Experience of GP Services, 01.04.21 - 31.03.22
Annual report for GP Patient Experience based on the experience of 843 people.
Report