About Us

“To be Waltham Forest’s independent and trusted voice for outstanding health and social care services for all”

Healthwatch Waltham Forest is the independent consumer champion for health and social care in the borough. We help children, young people and adults to have a say about health and social care services in Waltham Forest. This includes every part of the community, with a focus on people who sometimes struggle to be heard.

Healthwatch Waltham Forest is here to listen to and represent the views and experiences of anyone who is entitled to access health or social care services in Waltham Forest, and their carers and relatives. 

We also work to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities and listening to local voices. 

We work to highlight the expertise and value that individuals can bring to discussion and decision making on local and national issues.

We promote community involvement in the commissioning, provision and scrutiny of health and social services.

We work to give people and communities a stronger voice to influence and challenge how health and social care services are provided locally.

Healthwatch Waltham Forest has the authority to monitor and review how local services are planned and run; and the power to ‘enter and view’ premises delivering health and social care services.

We also provide an information and signposting service helping local people to make choices about health and social care services and finding the help they need.

Our approach

Our starting point will always be real people – their experience, their needs and their wants. We go out into the community to gather views and base our work on solid evidence and intelligent analysis.

Alongside members of the public, we work with local organisations and charities to identify a local picture of the trends and issues that matter most to local people.

We are ambitious – our role is to say where change is most needed. We will also be realistic – a critical friend with a pragmatic view.

Locally, Healthwatch Waltham Forest works to help people get the best out of their health and social care services. With your help we will improve health and social care services today and help to shape them for tomorrow. Healthwatch Waltham Forest is all about local voices being able to influence how local services are designed and delivered. We invite members of the public, patients, carers and service users alike to work in partnership with us to achieve the best quality health and social care services for the people of Waltham Forest.

Our principles

The way that we work is important if we want to make an impact and everything we do is driven by our values and principles:

Selflessness – we will work in the interests of Healthwatch Waltham Forest only: we won’t make any financial gain or other benefits for ourselves, our family or our friends

Integrity – we won’t place ourselves under any financial or other obligation to outside individuals or organisations who might then seek to influence us in the performance of our role

Objectivity – in carrying Healthwatch business forward we will make decisions based on merit when making appointments, awarding contracts, or recommending individuals for rewards and benefits

Accountability – we are accountable for our decisions and actions to the public and will ensure that our performance and finances can be scrutinised

Openness – we will be open about the decisions and actions that we take and we will give reasons for our decisions

Honesty – we will declare any private interests that are relevant to Healthwatch Waltham Forest and take steps to resolve any conflicts of interest

Leadership – we will promote and support these principles by leadership and by example

For more information about us please visit the pages and sub headings found under the About Us and What we do sections of the website.