Meet the team

ALTHEA BART – Operations Manager

I love working with diverse communities and have a strong background in community development, engagement and empowerment. This role is as diverse as the communities we serve. No two days are ever the same.
This is an exciting time to be working in health and social care. Everything is changing and this creates new opportunities to improve services for local people.
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LIZZY MACAULEY – Outreach Officer

As an outreach officer, I engage with various communities in Waltham Forest to gather their views about local health and social care services. I also chair the Patient Participation Group Forum and am in the process of setting up Young Healthwatch WF.
My career aspirations include working in public health policy, hopefully within the realm healthcare public health where I would be looking to reduce health inequities to prevent ill-health, improve access to healthcare and improving health outcomes for all.
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JOYSE OSEI –Enter and View Coordinator

I have over 30 years of working with diverse communities in various settings, including the public and voluntary sector. Some of the organisations I have enjoyed working with include Mind, Haringey NHS - PCT, City & Hackney Alcohol Service, Probation services and Newham Food Access Partnership.
I am passionate about working with communities, engaging with and helping people to make informed choices about local health and social care services and improving their health and wellbeing. I also have a keen interest in complementary therapies and have enjoyed delivering Auricular Acupuncture treatments as part of my work with people with Alcohol and substance misuse problems.
I love working within the local community which is rich in diversity and has much to offer. I look forward to continuing to work with our great volunteer team who make a huge and positive difference to how Health and Social Care services are delivered within Waltham Forest.
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CARLA SENA – NHS Advocacy and Complaints Officer

I would like to take this opportunity to introduce myself; my name is Carla Sena and I recently started working as the NHS Complaints Advocate at Healthwatch Waltham Forest. I have previous experience working in the NHS and I also have a degree in Genetics. I feel strongly about the standards of quality care that the NHS funded services have to provide to the public. Overall, I feel satisfied and grateful with my experience as a patient in the NHS but there have also been instances in the past where I felt that the care I received could have been better. It is very important as a patient to voice your concerns and where necessary make a formal complaint. This process gives the service provider an opportunity to evaluate the findings and implement measures that will improve the service and as a result benefit the users. In my role, I am able to support local residents by means of providing guidance and advice and where necessary, advocate on their behalf. I am hoping my support can help empower those in the community who want their voice to be heard.
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AGATA ARCIMOWICZ – Volunteer Coordinator

My name is Agata and I am the Volunteer Coordinator for Healthwatch Waltham Forest. I am very excited to be chosen for this role and very grateful for being able to work with so many inspiring people. I think the best part of my job is the ability to work with such a diverse and fascinating community. Together with the volunteers I am going to work hard on building the foundation of a better future for health and social care services in Waltham Forest. less