Meet the team

ALTHEA BART – Operations Manager

I love working with diverse communities and have a strong background in community development, engagement and empowerment. This role is as diverse as the communities we serve. No two days are ever the same.
This is an exciting time to be working in health and social care. Everything is changing and this creates new opportunities to improve services for local people.
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JOYSE OSEI –Enter and View Coordinator

I have over 30 years of working with diverse communities in various settings, including the public and voluntary sector. Some of the organisations I have enjoyed working with include Mind, Haringey NHS - PCT, City & Hackney Alcohol Service, Probation services and Newham Food Access Partnership.
I am passionate about working with communities, engaging with and helping people to make informed choices about local health and social care services and improving their health and wellbeing. I also have a keen interest in complementary therapies and have enjoyed delivering Auricular Acupuncture treatments as part of my work with people with Alcohol and substance misuse problems.
I love working within the local community which is rich in diversity and has much to offer. I look forward to continuing to work with our great volunteer team who make a huge and positive difference to how Health and Social Care services are delivered within Waltham Forest.
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AGATA ARCIMOWICZ – NHS Complaints Advocate

I would like to take this opportunity to introduce myself; my name is Agata and I recently started working as the NHS Complaint Advocate. Some of you may know me as I have been working for Healthwatch since 2018 as the Volunteer Coordinator. In my previous role I have worked with people from many different backgrounds and learnt a lot about Waltham Forest and issues that the local community is facing when it comes to health and social care services. I believe it is very important as a patient to voice your concerns and where necessary to make a formal complaint. This process gives the service provider an opportunity to evaluate the findings and implement measures that will improve the service and as a result benefit the users. In my role, I am able to support local residents by means of providing guidance and advice and where necessary, advocate on their behalf. I am hoping my support can help to empower those in the community who want their voice to be heard. less

CHARLOTTE BRADFORD - Patient Experience Officer

I have volunteered for Healthwatch Lewisham and also recently signed up as a mentor with The Prince's Trust.

I am a London event producer, manager and creative artist.
Having grown up in the Middle East and travelled extensively, I take inspiration for my creative work from art, the natural world, places and people around me.

I have a CIPD Level 5 in HR Management, enjoys new challenges in the working environment and I am passionate about supporting local communities. less

SOPHIE DE VAL - Research Officer

At Healthwatch Waltham Forest, it's my role to deliver projects researching patient and service user experiences with highly skilled team of volunteer researchers. I am passionate about the difference co-productive research can make in the community and it’s my aim to make these activities patient and service-user led, inclusive, accessible and impactful.

Previously I have worked in Special Education Needs, adult education, social work research and with people experiencing homelessness. I have a B.Sc degree in Sociology and Social Policy and am currently undertaking an M.Sc master’s part-time in Social Policy and Social Research. My personal research interests are methods using Patient and Public Engagement and qualitative mobile and mapping methodologies.

I feel honored to work within Waltham Forest’s rich community landscape. I am committed to help improve Health and Social Care service outcomes together with volunteers, residents, local and grassroots organisations less