News and reports

A report covering the eight North East London boroughs looking at how COVID-19 has affected those people with disabilities and long-term conditions.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q3 Patient Experience Report takes our data from October to December 2020 and identifies General Administration in the Waltham Forest’s health service as needing significant improvement. While many people praise the service provided by doctors, the booking of appointments and difficulty in reaching surgeries over the telephone are real concerns.
Understandably, the COVID-19 pandemic has had a massive impact on the traditional GP experience. Service providers have had to make dramatic changes to the way patients access services to maximise everyone’s safety. The report also identified that there is a lack in mental health and emergency care reviews. These are two key service providers which are directly impacted by the Covid-19 pandemic. We hope to encourage residents to speak about their experiences so that we can fully understand where change needs to be made.

We sought to capture the patient voice on health and care services during the pandemic. This report is based on patient experience and service user voice captured, using a survey, during the period of 1st March through to 31st July 2020

The virtual visit was conducted on 10th & 11th September 2020.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.

Many people who provide unpaid care are unaware of their rights. Find out more about the help and support you are entitled to.

If you are experiencing or feel at risk of domestic abuse, or are worried about someone who might be, find out where you can go for advice and help.

This report examines GP patient experience across the borough.

This report examines patient experience at Whipps Cross University Hospital.

This report examines the experience of health and social care services in Waltham Forest.

This report examines the experience of local primary care, with a focus on GP services, mental health, diabetes and respiratory disease.

This report examines GP patient experience across the borough.