News and reports

The quality of services in Waltham Forest receives more positive feedback than access to services. This is true of primary care, hospital-based care and community services. Patients feel that GP services are good if you are able to access them. This report is based on 4,675 comments from 2020 to 2022.

As part of a London-wide survey, we engaged with 54 local residents on their experience with ambulance services.

A report covering three GP practices that have been rated inadequate by CQC in Waltham Forest.

This report outlines the top trends from 4,735 issues from 1,073 people from Waltham Forest around GP transformation.

This report outlines 472 comments (2064 issues) around Dentistry services in Waltham Forest.

Local Healthwatch in each of the eight boroughs in the North East London region worked together to deliver this project seeking insight into GP services provided to Care Home residents. This project was commissioned by North East London Clinical Commissioning Group, now known as NHS North East London, to find out the effectiveness of the Direct Enhanced Service (DES) across the region and to evaluate the findings in order to best design future services for Care Homes. The survey was conducted across 174 care homes, including 22 in Waltham Forest, where we asked care home managers about their experience with their GP through the DES, and with other services used by their residents.

This annual report is based on the experience of 1,073 people. Findings show that the overall satisfaction has increased by 5% this quarter to 47% but is still slightly negative across most practices.

This quarterly report is based on the experience of 975 people. Overall satisfaction has increased this quarter by 1% to 65%. Satisfaction on Quality and Empathy increased by 1% to 72% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has by a notable 9% this quarter but remains disappointingly low at 40%. GP satisfaction is at 54% compared to 82% for dentists and 62% for Whipps Cross University Hospital.

This annual report is based on the experience of 282 people. Overall satisfaction for Whipps Cross University Hospital is at 54%, which is higher than the average of 46% for all five Barts Health hospitals. The Accident and Emergency department accounted for 36% of all feedback and its satisfaction was 43%.

These slides outline preliminary findings from our Enter and View Visit to Elizabeth Ward at Whipps Cross Hospital in November 2022. It highlights the positive feedback we received on the ward but also the impact that pressures on GP Access and social care are having on hospital services.

In Waltham Forest, the free NHS Complaints Advocacy service is run by an organisation called POhWER. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.

This annual report is based on the experience of 944 people. Findings show that the overall satisfaction has not changed this quarter and is still slightly negative across most practices. Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about communication have decreased by a whopping 29% and those about administration by 12%.