News and reports

Annual report based on the experience of 192 people.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

Annual report for GP Patient Experience based on the experience of 843 people.

Q4 (Jan to Mar) patient experience report based on the experience of 439 people.

Take a look at our advice article on the organisations and groups that can support you if you’re grieving.

A report comparing patient experience feedback across different departments and service areas of Whipps Cross Hospital from 234 people.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, COVID-19 centres, social care, community and mental health services.
Our Q3 Patient Experience Report takes our data from October to December 2021.

We are proud to publish our Annual Report for 2020-21.

A report comparing patient experience feedback by Primary Care Network across the borough based on the views of 836 people.

The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, COVID-19 centres, social care, community and mental health services.
Our Q2 Patient Experience Report takes our data from July to September 2021.

This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
Our Q1 Patient Experience Report takes our data from April to June 2021.