Average service
I used to have a named doctor, but that has now stopped and I'm not happy about not knowing who I will be referred to. I was proactive about organising my own Covid vaccine but the surgery didn't keep a record of me organising it and contacted me later to ask if I wanted one. It's fine if you are articulate and can follow up on things, but what about people who don't speak English or who aren't comfortable chasing the surgery?