Not a fan of the phone consultations
At the moment due to COVID19 we have to phone them for a phone consultation. I often end up speaking to the receptionist rather than a doctor or nurse. I've only spoken to a nurse once or twice. I prefer to have face to face consultations because it's easier to understand the treatments and I can ask more questions if needed. I don't really like to have phone consultations because it's just harder to understand everything that they are telling you.