The worst surgery ever. No one is helpful.
This has got to be the worse surgery service ever. I have been contacting them for 2 weeks and either after waiting on hold for about an hour, someone will pick up and hand up on me straight away or the line is always busy. I booked an appointment on monday morning and was told someone will call me within 2 hours. It has been 3 days and no one has called me. I have called in several times and the receptionist just keep telling me to book another appointment. I have asked multiple times to escalate this and wish to speak to a manager, but every time I ask, apparently there is never a manager available. There is no communication. The receptionist do not know what they are doing as they each give conflicting advice. The doctors never call. The manager is somewhat always absent and never present according to the receptionist. This is a major neglect in care.